QuickAssist Service — Terms & Conditions

Last Updated: April 22, 2025

These Terms of Service ("Terms") apply specifically to the QuickAssist HubSpot service offered by Jackson Marketing, Inc. d/b/a The B2B Mix® ("The B2B Mix", "we", "our", "us"). By purchasing HubSpot QuickAssist hours, you agree to the terms outlined below.

1. Service Overview

QuickAssist provides on-demand, tactical support for HubSpot users. Each unit purchase grants 5 hours of prepaid service time that can be used for tasks such as:

• Workflow troubleshooting

• CRM configuration

• List building

• Reporting setup

• Basic automation support

• Email and landing page support

• Platform-related questions and walkthroughs

QuickAssist does not include strategic planning, website development, or content creation services unless otherwise specified.

You may buy a maximum of 15 hours per purchase of QuickAssist units within a 30-day period. If you require more hours, please contact us to discuss our other HubSpot plans, TaskFlow and AdminPro.

2. Service Delivery

• QuickAssist hours are delivered on demand and asynchronously (not in real-time).

• Clients submit requests via a designated form and communicate with The B2B Mix via a dedicated client portal.

• Response time may vary depending on the scope and queue, but typical turnaround is 1–3 business days.

• Work completed is tracked in 15-minute increments and deducted from your available balance.

3. Payment Terms

• Full payment is required at the time of purchase.

• Payment is processed through our website using HubSpot's secure checkout system.

• Hours will not be activated or used until payment is confirmed.

4. Cancellation Policy

• You may cancel your HubSpot QuickAssist purchase at any time before submitting your first support request.

• Once your first task ticket has been submitted, the service is considered active, and no cancellations or refunds will be issued.

• If you need to cancel, email us at support@theb2bmix.com before submitting your first task.

5. Refund Policy

• All QuickAssist purchases are non-refundable once your service is active upon submitting your first task ticket.

• If you are not satisfied with the service, contact us at support@theb2bmix.com, and we will do our best to resolve any issues.

6. Expiration of Hours

• Unused HubSpot QuickAssist hours expire 12 months from the purchase date.

• Clients will be notified 30 days prior to expiration (provided contact info is current).

• Expired hours cannot be reinstated or refunded.

7. Client Responsibilities

To ensure efficient support, clients agree to:

• Provide clear, written descriptions of each task or issue

• Share access to necessary HubSpot assets or permissions

• Review and approve solutions as needed to continue work

8. Ownership of Work

• Upon full payment, deliverables created during QuickAssist sessions are owned by the client.

• The B2B Mix retains the right to reuse generalized, non-identifying elements (e.g., snippets, checklists, templates).

• With client permission, anonymized work examples may be used in our portfolio or marketing.

9. Limitation of Liability

• Services are provided “as-is” with no guarantee of specific performance results. Our total liability shall not exceed the fees paid for the affected service within the previous 60 days.

• The B2B Mix is not liable for any downstream issues resulting from platform limitations, user misuse, or third-party integrations.

10. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the courts of Pinellas County, Florida.

11. Contact Us

For support or questions related to QuickAssist services:
📧 support@theb2bmix.com
📍 Jackson Marketing, Inc. d/b/a The B2B Mix®
PO Box, Dunedin, FL 34697

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By purchasing QuickAssist hours, you acknowledge and agree to these terms.